GhostChat

GhostChat - transforming conveyancing communication – securely, instantly.

Instant chat has revolutionised the way consumers and clients engage with businesses and each other, and this technological feature has the capacity to transform the conveyancing world.

In 2015 GhostConvey released a software update with the most prominent new development being GhostChat, a tool allowing attorneys and secretaries to communicate and share necessary documents instantly and more securely than via email.

Communication between conveyancers working on linked matters is key to ensuring the efficiency and speed of a transaction.

How does it work?
As soon as a matter is opened and validated, the attorney or secretary dealing with the linked bond or transfer is easily identified. It is then possible to send messages quickly via this instant chat tool, accessing and communicating relevant information as well as sharing all necessary documents attached to the matter.

Highlighted features

• This platform is completely secure, ensuring that all information is shared and stored safely.
• Each message is date and time stamped for easy reference later, offering a full audit trail.
• Documents can be quickly and easily shared, so in place of emailing draft deed and Guarantee requirements or copies of FICA docs, they can all be attached to a message.
• The Absa Guarantee Hub is fully integrated with GhostChat, allowing guarantee requests for Absa bonds to be sent with greater ease directly in the chat window, further speeding up the process of requesting and issuing guarantees.
• More secure than email.

“This has to be one of the most exciting, positive and successful features we have launched, and our customers are taking to it like it has always been there”, explained Lee-Ann King, National Deployment Manager for LexisNexis South Africa.

Since its launch at the end of August 2015, it has been clear to see that this has been a much anticipated tool, and that conveyancing professionals are making the most of having a simpler and more efficient way of communicating. The use of GhostChat has skyrocketed from the day of its inception, with more than 940 attorney firms having made use of this feature in the first month.

This adoption of a new feature is unparalleled and seems set to increase further as more firms see the benefit of secure and instant communication on all conveyancing matters. Ewald Scheepers, General Manager Software Solutions, Lexis Nexis said, “We have been very excited to launch this feature and have been overwhelmed by the response from our customers. It is really wonderful to bring something to market for which there is such a clear need.”

For more information about GhostChat contact LexisNexis on 0861 987 123.