The trade body has published a strategic plan, ‘Building the framework for the future’ comprising eight work streams that aim to deliver swifter certainty, fraud protection, and effective communication with a view to giving homebuyers a more positive experience. The proposals build on the association’s whitepaper, ‘Modernising the home moving process’, published last year.
A digital theme underpins the CA’s plans, with biometric ID verification, artificial intelligence to reduce enquiries, and a blockchain-inspired ‘property log book’ all high on the agenda. Leasehold reform, an improved lending process, and greater completion certainty also feature.
The association acknowledges the challenges it must overcome to deliver its strategic aims, particularly the development of a secure communications portal. Through meetings with affiliates, the association hopes to create and gain backing for middleware that would help reduce frauds such as fund redirection through email modification.