Artificial Intelligence (AI) is having significant impact on the legal practice and clients are challenging legal providers to focus on collaboration, new ways of service delivery and talent development through AI adoption.
This is according to a new focus group report from international law firm Herbert Smith Freehills, Artificial Intelligence: The Client Perspective
Herbert Smith Freehills operates through two entities in SA, Herbert Smith Freehills South Africa, a limited liability partnership registered in England and Wales, and Herbert Smith Freehills South Africa Attorneys, a personal liability company registered locally.
According to the report, clients want their legal providers to take a lead in offering progressive services and solutions to change the value gathered from their relationships. "Implemented properly, a law firm's adoption of AI technology could significantly strengthen its relationships with clients to deliver an agile and modern outlook. Rather than technology replacing lawyers, it can make them more productive," stated the report.