Clients who don't pay their bills can cause cash flow problems for firms. The reasons for non payment are numerous. In this article the writer focuses on two that touch on the psychology of the client. They are:
- The client's sense of physical gratification, and
- Aligning with the client's expectations
Finally he notes that lawyers should have credit agreements in writing because without them the client is not automatically entitled to interest on overdue accounts and is not covered for attorney-and-client fees (to mention but a few aspects).
De Rebus website